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Loan FAQs
Yes! You can pay Altana loans and credit cards directly from our online banking service.If you have questions about what any of our loan types can be used for, please get in touch with us! We’d love to discuss your options.Yes! You can pay Altana loans and credit cards directly from our online banking service.If you have questions about what any of our loan types can be used for, please get in touch with us! We’d love to discuss your options.New and used cars, trucks, boats, jet skis, RVs, ATVs, and trailers generally qualify. If you have any questions about qualifying vehicles, please get in touch with us!Yes! You can pay Altana loans and credit cards directly from our online banking service.If you have questions about what any of our loan types can be used for, please get in touch with us! We’d love to discuss your options.Yes! You can pay Altana loans and credit cards directly from our online banking service.If you have questions about what any of our loan types can be used for, please get in touch with us! We’d love to discuss your options. -
Account FAQs
Checks can be reordered online. Alternatively, you can call Harland Clark at 1.800.275.1053, call Altana at 406.651.AFCU (2328), mail in your reorder form or bring in your reorder form to one of our branches.You can work with your employer to set up direct deposit for our Savings and Checking accounts. You’ll need your account number and our routing number, which is 292977666.Altana’s routing number is 292977666.Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card.We are happy to hear you want to switch your checking to us! After you have established your account with Altana, please use our free Switch Kit to move all of your account information.Altana Federal Credit Union offers Courtesy Pay, a member benefit that may protect your account in the event of an overdraft. Please visit our Courtesy Pay page to learn more about this valuable service.The fee to stop payment on a check is $25. You may place a stop payment on a check in two ways. You may either call the credit union and speak with a Call Center Specialist or you may visit your nearest Altana location.The price of a box of checks ranges from around $15 to $25, depending on the style and type of check you are ordering. We also offer several accessories options to choose from such as checkbook covers, address labels, and personal organizers.You can sign up and log in to Online Banking right from our website. If you don’t have an Altana Online ID yet, please use your account number.Checks can be reordered online. Alternatively, you can call Harland Clark at 1.800.275.1053, call Altana at 406.651.AFCU (2328), mail in your reorder form or bring in your reorder form to one of our branches.You can work with your employer to set up direct deposit for our Savings and Checking accounts. You’ll need your account number and our routing number, which is 292977666.Altana’s routing number is 292977666.Yes, your savings accounts are insured up to $250,000 and IRA accounts are insured an additional $250,000, depending on account ownership, by the National Credit Union Administration (NCUA). NCUA is an agency of the federal government.You can sign up and log in to Online Banking right from our website. If you don’t have an Altana Online ID yet, please use your account number.You can work with your employer to set up direct deposit for our Savings and Checking accounts. You’ll need your account number and our routing number, which is 292977666.Altana’s routing number is 292977666.Traditional IRAs allow tax deductible contributions and Roth IRAs allow tax-free withdrawals.Your debit card will work at any ATM. It is free to use at all Co-op ATMs. While there may be fees associated with other ATMs, there are certain Rewards Checking programs that reimburse some ATM fees.Yes, you can actually change it at an ATM or by calling 1.877.746.6746. Be aware that for security reasons you will be asked for the primary account holder’s social security number if you call to change your PIN.Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card.Call us at 406.651.AFCU (2328) or 800.221.7555, email us at contactus@altanafcu.org, or visit one of our seven branches. You can mail to any one of our seven branches, but our corporate mailing address is:
Altana Federal Credit Union
3212 Central Ave
Billings, MT 59102Your debit card will work at any ATM. It is free to use at all Co-op ATMs. While there may be fees associated with other ATMs, there are certain Rewards Checking programs that reimburse some ATM fees.Yes, you can actually change it at an ATM or by calling 1.877.746.6746. Be aware that for security reasons you will be asked for the primary account holder’s social security number if you call to change your PIN.Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card.If you do not opt-in, any transaction that would result in an overdraft of your account will be declined or returned as an NSF and you will be charged a $32 return check fee.Altana members can call 406-651-AFCU (2328) or visit their local branch to continue coverage. Opt-In Form (4.12 KB)All checking accounts are impacted by this regulation. Members must opt-in for Courtesy Pay or they will not be covered.No. There is no fee to opt-in to this service; however, if you use Courtesy Pay and an item is paid resulting in an overdraft of your account, a fee of $32 may be assessed.You may incur a fee of $32 each time an overdraft is covered on your account. You need to qualify for Courtesy Pay, up to $1000.There is no limit on the number of fees you can incur per day on your account. It just depends on the number of items that overdraft your account.Yes. You can change your decision to have Courtesy Pay at any time.Call us at 406.651.AFCU (2328) or 800.221.7555, email us at contactus@altanafcu.org, or visit one of our seven branches. You can mail to any one of our seven branches, but our corporate mailing address is:
Altana Federal Credit Union
3212 Central Ave
Billings, MT 59102Altana will pay transactions that would exceed the balance of the account that you’re trying to pay from. There is no fee for the service itself, but a fee may be assessed when Altana covers your payments. To opt-in to courtesy pay, stop by a branch or call us at 406-651-AFCU (2328).Call us at 406.651.AFCU (2328) or 800.221.7555, email us at contactus@altanafcu.org, or visit one of our seven branches. You can mail to any one of our seven branches, but our corporate mailing address is:
Altana Federal Credit Union
3212 Central Ave
Billings, MT 59102 -
Business FAQs
Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card. -
Card FAQs
Yes! You can pay Altana loans and credit cards directly from our online banking service.If you have questions about what any of our loan types can be used for, please get in touch with us! We’d love to discuss your options.Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card.Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card.Your debit card will work at any ATM. It is free to use at all Co-op ATMs. While there may be fees associated with other ATMs, there are certain Rewards Checking programs that reimburse some ATM fees.Yes, you can actually change it at an ATM or by calling 1.877.746.6746. Be aware that for security reasons you will be asked for the primary account holder’s social security number if you call to change your PIN.Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card.Call us at 406.651.AFCU (2328) or 800.221.7555, email us at contactus@altanafcu.org, or visit one of our seven branches. You can mail to any one of our seven branches, but our corporate mailing address is:
Altana Federal Credit Union
3212 Central Ave
Billings, MT 59102Your debit card will work at any ATM. It is free to use at all Co-op ATMs. While there may be fees associated with other ATMs, there are certain Rewards Checking programs that reimburse some ATM fees.Yes, you can actually change it at an ATM or by calling 1.877.746.6746. Be aware that for security reasons you will be asked for the primary account holder’s social security number if you call to change your PIN.Please call us immediately at 1.800.682.6075, report it at www.reportmycards.com, or block the card yourself through Altana’s online banking services. Call card services at 406.651.AFCU(2328) to get a new card. -
Online & Mobile FAQs
You’ll first need to sign up for online banking. You can then set up Bill Pay within our online banking service.You can sign up and log in to Online Banking right from our website. If you don’t have an Altana Online ID yet, please use your account number.You’ll first need to sign up for online banking. You can then set up Bill Pay within our online banking service.You can sign up and log in to Online Banking right from our website. If you don’t have an Altana Online ID yet, please use your account number.
Life events can cause financial hardship, making bill-paying difficult. You don’t want delinquent payments and defaulted loans to cause you to lose your assets, negatively impact your credit rating, or cause financial distress for your family.
MEMBER’S CHOICE™ Borrower Security is a voluntary loan-payment protection product that helps you get relief from the financial burden of delinquency, default, or foreclosure if a protected life event unexpectedly happens to you. And, simple eligibility requirements ease the enrollment process.
If a protected life event happens to you (and you’re a protected borrower or co-borrower on the loan), Altana Federal Credit Union will cancel or reduce repayment of your loan debt – helping to lessen your worries, and your family’s worries, about paying loans during a time when your income may be reduced or lost and paying other household bills becomes challenging. Protected events include:
• Loss of life, including those caused by acts of war
• Disability, including those caused by acts of war
• Involuntary unemployment